Frequently Asked Questions
Everything you need to know about bringing Creation Furniture into your home.
What is the typical delivery timeframe for furniture orders?
Standard in-stock items typically ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks depending on your location.
Does Creation Furniture offer a warranty on its products?
Yes, all our furniture comes with a limited 1-year manufacturer warranty covering structural defects and craftsmanship to ensure your investment is protected.
What is your return policy if I am not satisfied?
We offer a 30-day return window for most items. Products must be in original condition and packaging. Please note that custom-made or 'Made to Order' pieces are non-refundable.
Do you provide white-glove assembly services?
We offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
Can I request fabric swatches before making a purchase?
Absolutely. We offer up to five complimentary fabric swatches so you can test colors and textures in your own lighting before committing to a large piece.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you create your dream home now and pay over time.